Client Services
Returns & Refunds
If a piece is not right, you have fourteen days from delivery to tell us.
How to return
Write to concierge@milanmad.it with your order number within 14 days of delivery. The concierge issues a return authorisation and a prepaid label. Return the piece within 14 days of that notice.
Condition
Pieces must be unworn and unaltered, with all tags, dust bags, authenticity cards and original packaging. Fragrance must be sealed. Made-to-measure and personalised pieces cannot be returned.
Refunds
Once the return is received and inspected, the refund is issued to the original payment method within 14 days, including standard outbound delivery. Your bank may take a further few working days to show it.
Exchanges
For a different size or colour, return the piece for a refund and place a new order, or ask the concierge to reserve the replacement while your return travels.
Faulty pieces
If a piece arrives damaged or develops a fault within the two-year legal guarantee, contact the concierge with photographs. Repair, replacement, or refund follows at no cost to you.